Homerton Storage Terms and Conditions

These Terms and Conditions set out the basis on which Homerton Storage provides storage services to customers in the UK. By making a booking, entering into a storage agreement, or placing goods into storage, you agree to comply with these terms. Please read them carefully before using our storage service. They are intended to be clear, fair, and consistent with applicable UK consumer and contract law.

Throughout these terms, references to “we”, “us”, and “our” mean Homerton Storage, and references to “you” or “customer” mean the person or business using the storage facility. These terms apply to self storage, short-term storage, and any related services we agree to provide, unless we expressly state otherwise in writing.

By using Homerton storage services, you confirm that you are legally able to enter into a binding contract and that all information you provide is true, complete, and accurate. If you are storing items on behalf of another person or business, you must have authority to agree to these terms. We may update these terms from time to time, and the version in force at the time of booking will generally apply to your agreement.

Booking process
To begin a booking, you must provide the details we reasonably request, including your name, address, contact information, identification where required, and information about the items to be stored. We may also ask for evidence of ownership or authority to store the goods. A booking is only confirmed once we have accepted it and, where relevant, received any required deposit or first payment.

We reserve the right to refuse or cancel a booking before the storage period begins if we believe the goods are unsuitable, restricted, illegal, hazardous, or likely to create a risk to people, property, or the facility. The booking process may include selecting a unit size, duration, access arrangements, and any optional services. The customer is responsible for choosing a unit that is suitable for the quantity, dimensions, and nature of the items to be stored.

Any description of unit sizes, access times, or service features is provided in good faith, but does not form a guarantee unless specifically confirmed in writing. You should check the condition of the unit and any inventory or booking information promptly after acceptance. If you identify an error, you must tell us as soon as reasonably possible so that we can assess and, where appropriate, correct it.

Storage begins on the agreed start date, or on the date when we make the unit available, whichever is later. The agreement will continue for the fixed term or rolling period stated in your booking. If you wish to extend storage beyond the agreed period, you must obtain our approval and pay any updated charges that apply. Continuing to store goods after the end date without agreement may result in further fees or disposal action in accordance with these terms.

Payments
All fees are payable in advance unless we agree otherwise in writing. Charges may include storage rent, administrative fees, security deposits, insurance-related charges where applicable, cleaning fees, lock replacement costs, access fees, late payment charges, and any other costs clearly notified to you before they arise. Unless stated otherwise, prices include VAT where VAT is chargeable at the applicable rate.

Payment must be made using an approved method and within the time specified on your invoice or booking confirmation. If a payment is declined, reversed, or otherwise fails, you remain responsible for the full amount owed. We may suspend access to the unit, restrict services, or treat the account as in default if payment is not made on time. Any unpaid amounts may be recovered through debt collection processes or legal action, and you may be liable for reasonable costs incurred in that process.

Cancellations and early termination
You may cancel a booking before the storage period starts, subject to any non-refundable charges that were clearly disclosed at the time of booking. If you cancel after the storage period has begun, you will normally remain liable for fees up to the end of the notice period or agreed minimum term, unless we agree otherwise. Any refund, if due, will be calculated after deduction of sums already incurred or payable.

Where a customer has entered into the contract online or at a distance, any statutory cancellation rights under UK consumer law will apply only where those rights are not excluded or limited by law. However, because storage services often begin immediately, some cancellation rights may end once performance has started with your consent. This does not affect any rights you may have if we have acted unlawfully or breached our obligations.

If you wish to end the agreement, you must give the notice stated in your booking conditions or, where no specific notice period is stated, reasonable notice. Before the agreement ends, you must remove all goods, return any keys, access devices, or codes issued to you, and leave the unit empty and in a clean condition. Any goods left behind after termination may be treated as abandoned in accordance with these terms and any applicable law.

Liability, insurance, and customer responsibilities
We will exercise reasonable care and skill in providing the storage service. However, storage is provided on the basis that you remain responsible for your goods at all times, including packaging, securing, labeling, and declaring any special requirements. You are strongly advised to arrange suitable insurance for the full replacement value of the items stored, whether through your own insurer or any cover we make available.

We are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, theft by third parties, extreme weather, power failure, terrorism, civil disturbance, or other force majeure events. We are also not liable for damage arising from inherent defects, deterioration, mould, rust, infestation, improper packing, leakage, or the nature of the goods themselves. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

You must not store anything prohibited, dangerous, contaminated, perishable, stolen, unlawfully obtained, or otherwise unsuitable for storage. You are responsible for ensuring that the goods comply with all applicable laws and that they do not place us, our staff, other customers, or the facility at risk. If your goods cause damage, contamination, loss, or additional costs, you will be responsible for all resulting claims, repair costs, cleaning costs, and reasonable professional fees.

Access, use of premises, and operational rules
You must use the storage premises responsibly and follow all security procedures, site rules, and instructions given by our staff or authorised representatives. We may change access arrangements, opening hours, entry procedures, or health and safety requirements where reasonably necessary for security, maintenance, or operational reasons. Any changes will be communicated in a reasonable manner, and you must comply with them as a condition of continued use.

You must ensure that any person you authorise to access the unit is aware of these terms and acts in compliance with them. We may rely on the authority of anyone using the correct access code, key, or credential, unless we have been notified in advance in writing that the authority has ended. You are responsible for keeping access information secure and for any loss, misuse, or unauthorised use resulting from your failure to do so.

We may enter a unit without notice where necessary to protect the safety of persons or property, to prevent damage, to comply with law, or where we reasonably believe there is an emergency, a security risk, or a breach of these terms. Where reasonably practicable, we will limit such entry to the minimum required. We may also inspect items where required for legal compliance, safety checks, or enforcement of our rights under this agreement.

Waste regulations and prohibited disposal
Customers must not use the storage facility as a waste disposal site. All goods stored must be lawful possessions intended for storage, not rubbish, commercial waste, hazardous waste, or items requiring specialist disposal. You must comply with all UK waste laws and environmental rules when bringing items to or removing items from the unit. If you leave packaging, pallets, damaged goods, or other refuse on the premises, we may charge cleaning and disposal fees.

Items that are contaminated, leaking, emitting odours, infested, or otherwise capable of causing pollution or nuisance must not be stored. This includes substances that require permits, licences, or special handling, unless we have expressly agreed in writing and you have provided all necessary documentation. You are responsible for all losses, penalties, and remediation costs arising from any breach of waste, environmental, or health and safety obligations connected with your goods.

If we reasonably believe that any item presents a risk of contamination, pollution, fire, injury, or regulatory breach, we may remove, isolate, dispose of, or report it without liability to you, to the extent permitted by law. Where possible, we will act proportionately, but our first priority will always be safety, legal compliance, and protection of the facility and other customers. Any costs incurred in doing so may be charged to you.

Abandonment, default, and sale of goods
If you fail to pay amounts due, fail to remove goods by the end of the storage period, or otherwise default on your obligations, we may take steps to enforce our rights. These may include suspending access, charging interest or administrative fees where permitted, moving goods, retaining goods under a lien, or giving notice that goods must be collected by a stated deadline. Any action will be taken in a manner that is reasonable and lawful.

If goods are left in the unit after termination, or if you fail to collect goods after due notice, we may treat them as abandoned where permitted by law. We may then sell, dispose of, or otherwise deal with the goods to recover sums owed and associated costs. Any surplus proceeds after deduction of all debts, fees, and reasonable costs will be handled in accordance with applicable law. If the sale proceeds are insufficient, you remain liable for any shortfall.

We may also end the agreement immediately if you commit a serious breach, store prohibited items, fail to pay, or act in a way that threatens the safety, legality, or proper operation of the service. In such circumstances, we may require immediate removal of goods and may take reasonable steps to secure the premises and protect our interests. Our rights under this clause are in addition to any other rights we may have under contract or law.

Data protection, notices, and general terms
We will process personal data in accordance with applicable UK data protection law and only for purposes connected with administration, security, legal compliance, and operation of the service. By using the service, you agree that we may keep records relating to your booking, payments, access, communications, and enforcement of these terms. We will not disclose your data except where necessary to provide the service, comply with legal obligations, or protect our legitimate interests.

Any notice under these terms must be given in writing, unless we agree another method. Notices may be validly given by email or other agreed electronic means, provided they can reasonably be considered received. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right will operate as a waiver of that right.

These terms contain the entire agreement between you and us in relation to the storage service, unless supplemented by a written booking confirmation or special conditions. You should keep a copy of your agreement for your records. The headings used in these terms are for convenience only and do not affect interpretation.

Governing law
This agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If you are a consumer, you may also benefit from any mandatory protections that apply under UK law.

These Homerton Storage terms are designed to balance the rights and responsibilities of both parties, maintain safe and lawful operations, and ensure that the storage service remains reliable and transparent. By keeping goods in storage with us, you accept the structure of the agreement, including payment obligations, compliance requirements, and the limits on liability set out above.

Where a conflict arises between these terms and a specific written agreement signed by both parties, the specific written agreement will prevail to the extent of the inconsistency. Otherwise, these terms will govern the relationship between the customer and Homerton Storage for all ordinary storage arrangements and related services.