Storage Homerton Terms and Conditions for Storage and Removal Services

These Terms and Conditions set out the basis on which Storage Homerton provides storage and related removal services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Customer means the person or business placing the booking, using, or paying for the services.

Services means storage, removal, collection, delivery, packing, loading, unloading, and any related services provided by Storage Homerton.

Storage Facility means any premises operated or arranged by Storage Homerton for the storage of goods.

Goods means the items and personal property that you provide for removal, transport, or storage.

Contract means the agreement between you and Storage Homerton for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Storage Homerton offers storage and related removal and transport services for domestic and commercial customers. The exact scope of services provided to you will be set out in your booking confirmation or quotation. Any additional services requested after the initial booking will be subject to availability and may incur additional charges.

3. Booking Process

All bookings are subject to acceptance by Storage Homerton. A booking is made when you request services and we confirm availability, price, and the date and time of service.

You may be asked to provide accurate information regarding the nature of the goods, access conditions at collection and delivery addresses, the volume or approximate quantity of items, and any special handling requirements. We rely on the accuracy of the information you provide when preparing quotations and planning resources.

Any quotation provided is an estimate based on the information supplied by you. Storage Homerton reserves the right to amend the quotation or apply additional charges if the information provided was inaccurate or incomplete, or if the scope of work changes.

Your booking is confirmed once you have accepted the quotation or service proposal and, where required, paid any deposit. Storage Homerton may refuse or cancel any booking if it reasonably considers that it cannot safely or lawfully carry out the requested services.

4. Customer Responsibilities

You are responsible for ensuring that:

All information supplied to Storage Homerton is accurate and complete.

Goods are suitably packed for transport and storage, unless you have requested a packing service.

Any fragile, valuable, or delicate items are clearly identified and appropriately protected.

There is reasonable access at the collection and delivery addresses, including parking arrangements where necessary.

You comply with all applicable laws and regulations in relation to the goods you ask us to move or store.

You or an authorised representative are present at collection and delivery locations to provide access, instructions, and to sign any necessary documentation.

5. Goods Not Accepted

You must not present for removal or storage any goods that are prohibited, unsafe, or illegal. This includes, but is not limited to:

Explosives, firearms, ammunition, or weapons of any kind.

Flammable or hazardous materials, including gas cylinders, fuel, chemicals, and paints.

Perishable or decomposable goods, including food that may spoil or attract vermin.

Live animals, plants, or other living organisms.

Items that emit fumes, odours, or are likely to cause contamination or infestation.

Illegal items or goods acquired unlawfully.

If such items are discovered, we may refuse to handle them, and you may be required to remove them immediately. Any costs, loss, damage, or penalties arising from your breach of this clause will be your sole responsibility.

6. Storage Terms

When goods are placed into storage, they will be stored at a Storage Homerton facility or at a facility arranged by us. The location of storage may change from time to time, and we may move your goods within or between facilities without notice, provided that we take reasonable care in doing so.

You will not have automatic access to the Storage Facility unless expressly agreed in writing. Access, if permitted, will be by appointment and may be subject to reasonable access fees.

You must not store goods that are damp, infested, contain pests, or are otherwise likely to cause damage to other goods or the facility.

Storage charges accrue from the date the goods are placed into storage until the date they are removed in full. Storage fees are usually charged on a weekly or monthly basis as communicated in your quotation or invoice.

7. Payments and Charges

You agree to pay all charges for services provided by Storage Homerton in accordance with the quotation, tariff, or price list supplied to you. Unless otherwise agreed in writing, the following payment terms apply.

Removal or transport charges are payable in full prior to or on the day of service.

Storage charges are payable in advance for each storage period.

Additional services or changes requested by you may result in extra charges, which are due upon invoice.

Payment methods will be communicated to you at the time of booking. You must ensure that payments are made on time and in full, without any deduction, set-off, or counterclaim.

If you fail to make payment when due, Storage Homerton may:

Apply reasonable late payment charges or interest at the maximum rate permitted by law.

Withhold release of goods until all outstanding amounts, including storage fees and costs, are paid in full.

Terminate the Contract and exercise any lien or rights of sale referred to in these Terms and Conditions.

8. Deposits and Security

Storage Homerton may require a deposit at the time of booking or prior to commencement of services. The amount and terms of any deposit will be notified to you. Deposits may be used to offset any unpaid charges, damage caused by you, or other sums due under the Contract. Any balance of a deposit, after deduction of amounts properly due, will be refunded to you within a reasonable period.

9. Cancellations and Changes

If you wish to cancel or change your booking, you must notify Storage Homerton as soon as possible. The following cancellation terms generally apply, unless otherwise stated in your specific quotation.

Cancellations more than a specified number of working days before the scheduled service date may be accepted without additional charges, other than non-refundable deposits expressly stated as such.

Cancellations within a shorter notice period may result in a cancellation fee, which may be a percentage of the quoted price or a minimum call-out charge.

Cancellations on the day of service or failure to provide access may be treated as a full chargeable service.

Any requested changes to dates, times, addresses, or scope of service are subject to availability and may lead to adjusted pricing. We are not obliged to accommodate changes requested at short notice.

10. Customer Default and Non-Collection of Goods

If you fail to collect your goods from storage, fail to pay storage charges, or otherwise breach the Contract, Storage Homerton may:

Refuse to release goods until all sums due are paid in full.

Charge ongoing storage fees and any reasonable costs incurred in administering your account.

After giving reasonable notice, exercise a right of sale over the goods in accordance with applicable law, applying the proceeds towards any sums due and remitting any surplus to you, where contact and identification are possible.

Storage Homerton will take reasonable steps to contact you using the last contact details provided before exercising any right of sale or disposal of goods.

11. Liability and Limitations

Storage Homerton will take reasonable care in handling, transporting, and storing your goods. However, our liability is subject to the limitations set out in this clause.

We are not liable for loss or damage arising from:

Inherent defects, faults, or characteristics of the goods, including wear and tear, leakage, or perishing.

Incorrect or insufficient packing where we did not provide the packing service.

Acts or omissions of the Customer or any third party not engaged by us.

Events outside our reasonable control, including adverse weather, traffic conditions, natural disasters, or acts of public authority.

Loss of data, digital content, or items of sentimental value where the market value is minimal or unquantifiable.

Unless otherwise agreed in writing, our total liability for loss of or damage to goods, however caused, shall be limited to a reasonable amount per item or per consignment, reflecting the market value of the goods at the time of loss or damage and subject to any exclusions agreed with you. You are strongly advised to arrange your own insurance cover for goods of high value or special importance.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, even if advised of the possibility of such loss.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

12. Claims and Notification of Loss or Damage

You must inspect the goods as soon as reasonably practicable after collection or delivery. Any visible loss or damage should be noted at the time of service where possible. If you wish to make a claim, you must notify Storage Homerton in writing within a reasonable time period after you become aware of the loss or damage.

We may ask you to provide evidence of the loss or damage, including photographs, inventories, and proof of value. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

13. Waste and Environmental Regulations

Storage Homerton operates in compliance with applicable waste and environmental regulations. We are not a general waste disposal service, and we will not remove or dispose of items classified as hazardous, restricted, or regulated waste except in accordance with the law and by prior agreement.

You must not request us to dispose of or move waste in violation of applicable regulations. If, during performance of the services, we encounter items that must be treated as waste, we may, at our discretion:

Refuse to remove such items.

Arrange lawful disposal by a licensed provider, with all costs and any applicable charges to be paid by you.

Report any suspected unlawful waste activity to the relevant authorities where required.

You are responsible for any fines, penalties, or costs arising from your failure to comply with waste and environmental laws in connection with the goods or instructions you provide.

14. Access, Health and Safety

You must ensure that access to the property is safe and suitable for our staff, vehicles, and equipment. This includes arranging any parking permissions or permits required for loading and unloading.

We may refuse to carry out or continue services if we consider that doing so would pose a risk to health and safety, damage property, or breach any regulation. In such circumstances, we will attempt to agree an alternative approach with you, which may involve additional charges.

15. Data Protection and Privacy

Storage Homerton will collect and use your personal information for the purpose of providing services, administering accounts, and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws and our privacy practices.

Your information may be used to contact you about your booking, invoices, and any matters relating to the services. We will not sell your personal data to third parties. We may share data with service partners where necessary to fulfil your booking or meet legal duties.

16. Termination

Either party may terminate the Contract by giving reasonable notice in writing, subject to any minimum term or agreed notice period applicable to storage services. If you terminate early, you remain responsible for all charges accrued up to the effective date of termination, including any applicable cancellation or early termination fees.

Storage Homerton may terminate the Contract immediately if you fail to pay sums due, breach these Terms and Conditions, use the services for unlawful purposes, or if continuing to provide the services becomes impracticable or unsafe.

17. Variations to Terms

Storage Homerton may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that service. Any significant changes will be brought to your attention where legally required.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided by Storage Homerton shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Homerton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

No failure or delay by Storage Homerton in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

The Contract is between Storage Homerton and the Customer. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Storage Homerton in relation to the services and supersede any prior statements, representations, or agreements, whether written or oral.

By confirming a booking or using our storage and removal services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.